Hotel Receptionist job In Ireland

Job Overview:

As a Hotel Receptionist, you are the first point of contact for guests arriving at our resort. Your role is to provide a warm and friendly welcome, assist with check-in and check-out processes, answer guest inquiries, and ensure their stay is comfortable and enjoyable.

General Duties:

• Warm Welcome: Provide a warm and welcoming reception to guests arriving at the resort.
• Guest Registration: Register guests, process payments for their stay, and issue room keys.
• Guest Assistance: Answer guest inquiries about our facilities, activities, and local attractions, providing helpful recommendations.
• Reservation Management: Update guest reservations in the system, ensuring accuracy and compliance with guest preferences.
• Safety and Security: Take responsibility for the safety and security of in-house guests.
• Cash Handling: Handle the float, ensuring proper control and balancing at the end of your shift.
• Correspondence Handling: Manage all correspondences related to reservations, accounts, and guest requests.

Skills Required:

• Excellent Customer Care: Exceptional customer care skills to ensure a positive guest experience.
• Language Proficiency: Excellent command of the English language, both written and oral, is essential for effective communication with guests.
• Initiative: Ability to work independently and take initiative to address guest needs.
• High Volume: Capacity to handle high volumes of guests efficiently and with a positive attitude.
• Motivation and Organization: Highly motivated and organized, with a strong attention to detail.
• Experience: Previous experience in a similar role is preferred.

Benefits:

• Staff Meals: Enjoy excellent staff meals during your shifts.
• Employee Discounts: Benefit from employee discounts on resort services and amenities.

Preferred Skills:

• Experience with hotel reception software systems such as Hotsoft or similar.
• A positive attitude and a desire to go above and beyond for guest satisfaction.

Join our team as a Hotel Receptionist and be a key player in creating a welcoming and memorable experience for our guests. Your customer care skills, attention to detail, and enthusiasm will contribute to the success and reputation of our resort.